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The People’s Progressive Party/Civic (PPP/C) has announced plans to transform public sector service delivery through a series of nationwide reforms, should it secure another term in office following the September 1 elections. The measures, presented in the party’s 2025 manifesto, are designed to improve efficiency, transparency, and accountability across government operations (Department of Public Information).
A central component of the initiative is the introduction of mandatory service standards in all public institutions. These standards would require ministries and agencies to publicly display advisories outlining transaction procedures, required documentation, processing timelines, and applicable fees. The aim is to ensure that citizens clearly understand what to expect when accessing services, while reducing uncertainty and unnecessary delays (Ministry of Public Service).
To complement this, the manifesto proposes the establishment of a national call and message centre that will operate alongside the existing AskGov digital platform. Through these channels, members of the public will be able to seek information, lodge complaints, and provide feedback, with each case tracked until resolution. This mechanism is intended to strengthen communication between citizens and state institutions while ensuring greater responsiveness to issues raised (Department of Public Information).
In addition, the PPP/C has committed to introducing mandatory customer service training for all public-facing employees. This move seeks to address long-standing inefficiencies within the sector, which have often been linked to outdated processes, limited staff capacity, and inconsistent accountability systems. By equipping staff with training focused on professionalism and citizen-centered service, the party hopes to reshape the culture of public administration (Ministry of Public Service).
The manifesto also extends its vision beyond government, encouraging private sector organisations to adopt similar standards and training programmes. By doing so, the party aims to raise the overall standard of customer service across the country, fostering an environment where efficiency and accountability become the norm (Department of Public Information).
According to the PPP/C, these measures are intended not only to reduce delays and frustrations experienced by citizens but also to prepare the public service for the demands of a rapidly growing economy. The party has underscored that modernising government operations and making them more accessible and responsive is critical to improving quality of life and building trust in state institutions (Ministry of Public Service).
If implemented, the proposed reforms would represent one of the most comprehensive attempts in recent years to reorient Guyana’s public service toward efficiency, transparency, and citizen satisfaction (Department of Public Information).
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PPP/C outlines service delivery reforms in 2025 manifesto
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